Free Tractive device for Fressnapf tracker customers | Tractive

Get Your Free Tractive Smart Tracker

An exclusive offer for Fressnapf tracker customers: Sign up for a year of Tractive service and get a free Smart Pet Tracker, plus any remaining service period from your Fressnapf device on top.
Keep your pet safe and healthy with the world market leader in GPS tracking and health monitoring for cats and dogs. For more details, see the FAQs.
If you want to switch from Fressnapf to Tractive, the offer is valid until December 31, 2026.
Redeem Your Offer Now

The offer

Use the exclusive offer for Fressnapf tracker customers

• Info

Why is Fressnapf discontinuing its tracker service?

Fressnapf, Europe's leading pet supply retail chain, is retiring their GPS tracker service on December 31, 2027. As a result, no further device purchases or service renewals are offered.
Tractive is proud to work together with Fressnapf to make sure that you can continue safely tracking your pet and monitoring their health. As a part of this cooperation, Fressnapf is recommending Tractive as a trusted solution for GPS tracking and health monitoring.

Who is Tractive?

Tractive is based in Austria and is the global leader in GPS and Health Monitoring for dogs and cats, trusted by millions of pet parents worldwide. With thousands of glowing customer reviews and a Trustpilot rating of 4.7, making it the best-rated pet tracker on the platform, Tractive has earned a reputation for reliability, innovation, and pet safety. We offer real‑time GPS tracking and smart health monitoring in one intuitive device.

What does this mean for me as a Fressnapf customer?

Fressnapf tracker customers have the opportunity to switch to Tractive in order to receive a free device and full credit for their remaining Fressnapf tracker service period. Until December 31, 2026, Fressnapf tracker customers can seamlessly transition to Tractive's platform - just follow the instructions here to sign up for a Tractive subscription and receive your free Tractive Smart Tracker.

How it works

3 Easy Steps to Claim Your Free Device

Sign up for one year or more of Tractive service to claim your free Smart Tracker and transfer any remaining Fressnapf service time for free on top! Here's how it works:

1. Enter your Fressnapf serial number
   Tap the button "Redeem Your Offer Now" and enter the 9-digit serial number on the back of your Fressnapf tracker.
2. Choose Your Free Tractive Device
   Choose between multiple models and colors to find the perfect fit for your cat or dog. Learn more about Tractive Smart Trackers
3. Activate & Start Tracking
   Select a subscription plan and start using your tracker as soon as it arrives. Any remaining service period on your Fressnapf device will be added on top of your Tractive subscription at no extra cost.

Designed for comfort. Built for safety.

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DOG 6

DOG 6DOG 6 XL

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Tractive supports your furry friend in every situation.

Enjoy familiar tracking tools along with powerful new health features, like resting heart rate and respiratory rate monitoring. Tractive is constantly evolving, with impactful new features added regularly—at no extra cost.

Frequently Asked Questions

How can I redeem my free tracker?

Tap "Redeem Your Offer Now" and enter the 9-digit serial number on the backside of your Fressnapf tracker. Choose your Smart Dog or Cat Tracker, valued at €49-79 depending on the device, and pick a 1-, 2-, or 5-year subscription plan. Start tracking as soon as your tracker arrives.

Do I need to switch to a Tractive device, or can I keep using my Fressnapf device?

You will be able to continue using your Fressnapf device until the end of your individual service period. Fressnapf is cooperating with Tractive to be able to make a special offer to its customers. It is recommended to make the switch to Tractive now to ensure a smooth transition. The special offer is only available until December 31, 2026.

Is the tracker really free?

Yes. For a limited time, active Fressnapf tracker customers have the unique opportunity to get a free Tractive Smart Dog Tracker or Smart Cat Tracker when activating it with a 1-year (or longer) subscription. This offer is exclusive to current Fressnapf tracker customers, as Fressnapf will end its GPS tracker service by December 31, 2027. Additionally, Tractive will transfer any remaining Fressnapf service period to your new Tractive plan.

Do I need to have a subscription?

Yes, we require all our customers to have a subscription, as it covers network costs and enables you to track your pet worldwide.

Where do I find the serial number of my Fressnapf device?

The easiest way to find your Fressnapf tracker's serial number is to check the back side of your tracker. The serial number should consist of 9 numbers.

What happens to the remaining service period on my Fressnapf tracker?

Tractive will fully honor the remaining time on your Fressnapf tracker if you decide to take the offer and claim your free Tractive tracker with a subscription now. Any unused months from your Fressnapf service period will be automatically added to your new Tractive subscription.

Can I return my Tractive device if I am not satisfied?

Each pet is unique, and Tractive understands if the tracker just doesn't work for yours. For this reason, Tractive offers a 30-day return period. To return your tracker, please complete the return form here and send your free Tractive device back. Once Tractive receives the tracker, your subscription will be refunded.

Who should I contact for customer support now - Fressnapf or Tractive?

Contact Fressnapf’s customer support team via email for questions about your Fressnapf device or Fressnapf service. If you have questions about transitioning to a Tractive device, contact Tractive’s Customer Support team via live chat or through the contact form.